Do you offer returns on headpieces and accessories?

Please choose your item(s) carefully and email us with any questions prior to purchasing if need be. Each piece is made up especially for you when you order and due to the delicate nature of the pieces we create, we cannot offer refunds or exchanges. If your product arrives damaged due to shipping you will need to notify us within 48 hours and we will replace or repair as required.

Custom colours?

Most of the pieces on the website can be modified in size and colour to suit your needs. Get in touch for more information to see if we can match what you require.

Payment Methods?

We gladly accept Visa and Mastercard or regular payments through PayPal.

Clip ons earrings?

Yes of course clip on earrings are available, some earrings are more suitable for clip ons than others, get in touch here to discuss clip on earrings. The prices will be similar to the chosen earrings of choice on the website.

How long should I order my Bespoke piece in advance?

Depending on what the order is, leave yourself plenty of time before ordering, generally it takes around 3 to 4 weeks, if it is a headpiece you are looking for, please allow 2 months in advance. If you are looking for a rush order, get in touch here as we can often accomodate rush orders.

I have an Old Family Heirloom, is it possible to use it be recreating a new hairpiece or recreating my Grandmothers hairpiece?

Yes, of course this is possible! We love these kind of stories, get in touch if you would like to know more information on this here.

Sizes

Take time to read the items description for measurement. All of these items are fully handmade and although we try to be as consistent as possible sizes may vary slightly (less than 5%). Most of the pieces can be altered in size to make it perfect for you. If you are looking to change the sizing, this can be done at no extra cost, if you are looking for different sizes or colours of pins for hairpieces, these requests can also be accomodated. Get in touch here for more information.

Care for my piece?

For all pieces, take care not to drop or shake in the box. Store carefully in a box as most of the pieces are of a delicate nature. If you have porcelain flowers, these can be cleaned using a make up wipe or a wet cotton pad. Any damages from shipping must be communicated within 48 hours of receipt to saoraaccessories@gmail.com

What kind of materials do we use?

All of our wires and combs are tarnish resistant and gold/silver plated where specified. This is not the same as solid gold/silver. All of the flowers are handcrafted at the Soara Design Studio with so much love. We use freshwater pearls and Swarovski crystals where it is noted on the pieces description. If you would like more of these types of materials included in your piece let us know!

How does the Try before you buy package work?

There is an opportunity to Try on pieces at home for a 100% fully refundable deposit. For more informiation on the Try before you buy package, please click on the link here.